Returns Policy

1. Overview

At Wic Supplies, we are committed to ensuring the quality of our products. However, we understand that sometimes issues may arise. This policy outlines the conditions under which we accept returns and exchanges.

2. Non-returnable Items

• Custom or Personalised Items: We do not offer refunds or exchanges for custom or personalised items unless they are received in a damaged condition.

3. Returns and Exchanges

Eligibility:
We only offer returns or exchanges if the product is received damaged or broken. We do not offer any returns or exchanges for change of mind.

Return Process:
To initiate a return or exchange, please contact our customer service team at hello@wicsupplies.com within 7 days of receiving your order. Please provide your order number and details of the issue, including photos if the item is damaged or broken. We will guide you through the return or exchange process.

Shipping Costs:

• You are responsible for paying the return shipping costs for your items unless decided otherwise by Wic Supplies.
• You may be responsible for paying for your own shipping costs for returning your item in other situations.

4. Refunds

Processing Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you of the status of your refund after inspecting the item. 

Refund Method:
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

5. Australian Consumer Law

Our returns policy is governed by the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6. Contact Us

If you have any questions on how to return your item to us, contact us at hello@wicsupplies.com.